Shipping policy
1. Order Process Policy
Welcome to Oak Inside, the Best Furniture Brand of India. We believe in maintaining transparency between us and our customers. Our order placement policy is designed to be smooth and hassle-free. Here's how it works:
Placing an Order:
Visit our website and browse through our collection of furniture.
Add the desired product(s) to your cart.
Proceed to checkout and place your order.
Need Assistance?
If you require any help during the ordering process, feel free to contact our support team at 7897897938 or WhatsApp us on the same number.
Post-Order Process:
After placing the order, our support team will reach out to you to confirm your order and discuss any specific requirements or customizations you may have.
Oak Inside support team will keep you updated on the status of your product from the time of order placement until delivery.
2. Shipping And Delivery Terms:
2.1 Delivery Attempts and Cancellation:
Oak Inside will attempt to deliver the purchased product to your designated address within the estimated timeline provided at the time of purchase.
If you are not available to accept the delivery, our logistic partners will make up to three attempts to deliver the product.
If the third delivery attempt is unsuccessful and you remain unavailable, we reserve the right to cancel the order and process the return of the product to us.
In such cases, Oak Inside reserve the right to deduct the shipping and delivery charges incurred by us while processing any refunds.
2.2 Delays in Delivery:
While Oak Inside strive to deliver your products on time, there may be delays due to:
Logistical issues beyond our control
Unsuitable weather conditions
Political disruptions, strikes, employee lockouts, etc.
Acts of God such as floods, earthquakes, etc.
Other unforeseeable circumstances
In such cases, Oak Inside will make reasonable attempts to inform you via email or mobile number registered with us.
Oak Inside disclaims all liabilities arising from our failure to inform or notify you of delays.
Oak Inside are under no obligation to compensate you for any claims arising from delays in shipment, delivery, or use of the purchased products.
3. Zero Transportation and Installation Fee:
At Oak Inside, we strive to offer a seamless and cost-effective experience for our customers. As part of our commitment to excellent customer service, we provide zero transportation and installation costs across most of India. Here’s a detailed explanation of our policy:
Oak Inside provides free transportation and installation for all orders across India. This means you don’t have to worry about any additional costs related to the delivery and setup of your furniture within the standard service areas.
Exceptions:
Specific Regions:
There are certain areas where we need to make exceptions due to logistical challenges and higher transportation costs. These areas include:
Some Parts of the Northeast, Uttarakhand, Himachal Pradesh
In these specified regions, Oak Inside reserves the right to add transportation costs. The additional charges are necessary to cover the extra expenses incurred due to the difficult terrain, longer distances, or other logistical complexities involved in delivering to these locations.
Pre-Order Communication:
Before you place an order, if your delivery address falls within the specified exceptional regions, our support team will communicate with you to inform you about the potential additional charges. This ensures transparency and allows you to make an informed decision.
Our logistics team will provide an estimate of the additional transportation costs based on your specific location and the size/weight of the ordered items. This estimate will be communicated to you for approval before proceeding with the order.
Upon receiving the cost estimate, you can review and approve the additional charges. Your approval is required to finalize and process the order.
4. CUSTOMER SUPPORT
Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details:
Phone: 7897897938
Email: care@oakinside.com
5. Delivery Time Policy
At Oak Inside, we are dedicated to delivering high-quality, customized furniture to our customers in a timely manner. Due to the nature of customization, the delivery timeline is structured to ensure that each product meets our high standards of craftsmanship and quality.
Standard Delivery Timeline:
Customization Period:
Each order involves a detailed customization process that ensures the product is tailored to your specific requirements. This process typically takes time to complete with precision and care.
Our standard delivery timeline for customized products is 10-12 days from the date of order confirmation.
Factors Affecting Delivery Time:
Distance and Location:
The delivery time may vary based on the distance between our manufacturing unit and the delivery address.
Orders destined for remote or hard-to-reach areas may require additional time due to logistical challenges.
Complexity of Customization:
The complexity and extent of the customization requested can also impact the delivery time. More intricate designs or extensive modifications may necessitate additional production time.
External Factors:
External factors such as weather conditions, political disruptions, strikes, and unforeseen events (e.g., natural disasters) can also affect the delivery schedule. While we strive to adhere to our standard timeline, certain circumstances beyond our control may lead to delays.
Communication and Updates:
Order Confirmation:
Upon placing your order, our support team will confirm the order details and provide an estimated delivery timeline based on your specific customization requests.
Regular Updates:
We believe in keeping our customers informed. Our support team will provide regular updates on the status of your order, including any changes to the expected delivery date.
Proactive Notification:
In the event of any potential delays, we will proactively notify you via email or phone. This ensures you are always aware of the status of your order.
Timely Delivery:
Our goal is to deliver your customized furniture within the promised timeframe, ensuring you receive high-quality products as expected.
Quality Assurance:
We do not compromise on quality. The time taken for customization is essential to ensure that every piece meets our stringent quality standards.
By understanding our delivery time policy, you can better plan your purchase and anticipate the arrival of your customized furniture. At Oak Inside, we are committed to providing you with exceptional products and service. If you have any further questions or need assistance, our support team is always available to help.
